6 Important Healthcare Chatbot Use Cases in 2023

Customers expect personalized experiences at each stage of the journey with a brand. As per Accenture research “Digital consumers prefer messaging platforms that have a voice and text-based interfaces”. Chatbots can be used to streamline your personal services such as fitness, diet, health, or day-to-day metadialog.com activities. Every fitness goal requires a different set of workout plans and a nutrition diet to be followed. Lyft accepts ride requests via chat on Facebook Messenger and Slack. The chatbot helps you to know the current location of your driver and shows you a picture of the license plate and car model.

• Chatbots can help physicians, patients, and nurses with better organization of a patient’s pathway to a healthy life.
• Chatbots can also be programmed to send alerts to customers in case of unusual activity or suspicious transactions.
• The banking industry has invested a lot of money in order to streamline its operations and make payment processes simpler for clients.
• A chatbot symptom checker leverages Natural Language Processing to understand symptom description and ultimately guides the patients through a relevant diagnostic pursuit.
• It saw more leads generated compared to a simple lead generation form.
• Customer service representatives need to understand the context of the call and don’t have time to prepare for it.

By using chatbots to proactively engage with website visitors and drive them into your marketing funnel, you’ll not only boost user engagement but also increase conversion rates. If you ask your HR manager how much time per day they spend on answering employees’ questions, it’s probably more than you think. No matter if the person has worked in the company for a few days or a few years, there are always a lot of questions. Many of these questions are similar and typical, so it’s easily automatable.

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This will help them identify the right products based on the keywords added by the customer during the chat. With the COVID-19 pandemic, conversational AI chatbots became even more useful. This was mostly because it was cost-prohibitive to hire service reps in equal measure of demand, the requests being processed were twice as many, and the requests were harder to address. Automated customer support in a mobile application is another chatbot scenario that you might want to check out. If your company offers the app, then a virtual assistant there can really come in handy. Another way to use chatbots is to adjust them to make product recommendations.

• Currently, 32 percent of businesses use both bots and human agents for chat.
• These bots are extensively programmed and ‘trained’ to stimulate near-human conversations with users.
• Chatbots create a smooth and painless payment process for your existing customers.
• The ease of making a booking is a huge differentiator in this parity-based industry.
• Additionally, notifications through email aren’t the best way to reach consumers in 2021.
• Marketing uses have been constantly evolving for a few years with the rise of digital practices.

The Fitterfly team has an army of experienced doctors, nutritionists, and fitness experts working together to increase the quality of life & health of people struggling with diabetes. Yes, you can create a smart WhatsApp Chatbot free of cost with Google Dialogflow & integrate it with a WhatsApp API-based platform like AiSensy to get started. Or you can also connect with us to create a WhatsApp Chatbot for you at a small fee (which differs based on your needs & complexity of the Chatbot flow). So, they automate a Feedback message to users a few days after they purchase a product.

Help customers engage with your services from the first touch

By receiving email or chatbot notifications from your ITSM tools, you can keep your assets updated and digital harm at bay. You can create ITSM workflow automation for your chatbot to ensure software upgrades are current. With no automation in place, you likely neglect to oversee the networks of hardware and software. Creating an ITSM workflow automation to work with your chatbot can help increase visibility across your tool stacks.

By introducing a chatbot, businesses can ensure that customers get this instant support at any time of day. This improves customer satisfaction (CSAT), but it also helps to increase engagement with potential customers who can reach out whenever it suits them. Thompson Rivers University provides an ideal chatbot use case of this 24/7 support in action. Bots provide customers with the precise information they need thanks to the way they are programmed. Efficiency is a critical factor in enhancing the customer experience, and chatbots offer a faster service delivery. While bots handle your customer support, you can expand your human resources in other sectors of your business or institution.

eCommerce AI chatbot use case #2: Notification Bots

Currys uses a simple chatbot based on predefined scenarios and offers tracking information based on the product type and delivery reference number. This customer service chatbot is also capable of handling delivery issues. Ecommerce brands set up shipping tracking chatbots to reply to repetitive customer queries like “Where is my order? ” It can either be a real-time order tracking bot or just a basic chatbot that estimates package delivery based on the information provided by customers. Capable of answering only a limited number of questions, rule-based chatbots resolve fewer queries than AI bots. However, contrary to AI chatbots, they provide more precise answers and don’t misinterpret questions.

While a customer support representative will need to check the inventory manually, a chatbot can provide a prompt answer by looking through the site’s database. Chatbots ask questions to customers and, depending on their answers, can make personalized recommendations for them. With the launch of its app also on the Kik platform, Sephora is leveraging conversational commerce to provide the experience of shopping with a friend. With Kik, Sephora is connecting with its customers to drive sales by harnessing the one-to-one experience and replicate in-store conversations on mobile. Sephora Chatbot enables users to make beauty recommendations, DIYs, read ratings, and find products that are accurate for their skin type and tone.

Internal help desk support

In addition, chatbots can be used to upsell and cross-sell products. For example, a chatbot could suggest a credit card with a lower interest rate when a customer is chatting about their current credit card debt. Chatbots can be used to conduct marketing campaigns on popular messaging channels like WhatsApp, Facebook Messenger, and WeChat. Messaging channel chatbots are one of the most efficient ways to reach a large number of people with little effort.

Your IT team needs a straightforward solution to move through obstacles and empower your team to resolve tickets quickly. ITSM chatbot brings solutions to your familiar communication channels such as Slack or Teams. In addition, ITSM chatbots have one significant initiative to simplify your access requests for ticket handling.

Scheduling Appointments

As enterprise devices diversify, so will application user interfaces. The rise of mobile devices and web-based SaaS in the last decade has pushed many IT organizations to get more comfortable offering a variety of ways for users to access applications. Bots are yet one more nuanced option to consider, and appropriate chatbot use cases are now emerging in the enterprise. Given all the ways that a user could phrase a single request, natural language processing attempts to deduce the meaning and convert it to an appropriate format to query an application. Finally, more advanced algorithms or machine learning and artificial intelligence can add even more context to a request. If you wish to see how a healthcare chatbot suits your medical services, take a detailed demo with our in-house chatbot experts.